Question 1

What is the Marélia Institut loyalty program?

Accepted Answer

The Marélia&Moi program allows you to accumulate points with each service in our institute and convert them into discounts or exclusive privileges.

Question 2

How can I sign up for the loyalty program?

Accepted Answer

You can easily register by creating an account on our website. By joining our loyalty program, you'll automatically start with 20 loyalty points!

Question 3

How does the level system work?

Accepted Answer

The program comprises three levels:New – upon registrationLoyal – from 150 pointsPrestige – from 300 pointsEach level allows you to accumulate points faster and access increasingly advantageous rewards.

Question 4

How do I earn loyalty points?

Accepted Answer

You earn points by:By registering on our site ( +20 points )Following our Instagram account ( +10 points )booking a service ( 3 to 5 points depending on your level)

Question 5

How can I use my loyalty points?

Accepted Answer

Your loyalty points can be converted into discount vouchers that you can use on your next bookings or product purchases at the salon. Log in to your account to see your options and redeem your points.

Question 6

Do loyalty points have an expiry date?

Accepted Answer

Yes, the points expire after 6 months of inactivity .

Question 7

Can I use my loyalty points online and in store?

Accepted Answer

Yes, your loyalty points can be used both on our website and directly in our institute. Simply make sure you log in to your account to use them.

Question 8

What happens if I cancel a reservation for which I earned points?

Accepted Answer

If you cancel a reservation for which points have been awarded, those points will be deducted from your loyalty balance.

Question 9

Is there a minimum purchase amount to use my discount vouchers?

Accepted Answer

No, there is no minimum purchase amount to use your vouchers. You can use them at any time, depending on your points balance.

Question 10

How can I check my loyalty points balance?

Accepted Answer

You can check your points balance by logging into your account on our website or by asking our staff at the institute.

Question 11

How can I contact support if I have questions about the loyalty program?

Accepted Answer

If you have any questions or concerns regarding your loyalty program, you can contact us by email at contact@mareliainstitut.fr or by phone at +33 9 51 14 89 70 .

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